One Company
Decades of Expertise

Innovative business solutions that drive enterprise level transformation

Enabling revolutionary technologies

The ONE team is uniquely experienced with over 30 years of experience creating and supporting successful membership-based benefits and loyalty programs and solutions for some of the world’s most respected brands across the travel, hospitality, vacation ownership, retail and financial markets globally.

As a full-service solution provider, ONE offers its partners innovative products, customized software solutions, tech-enabled sales and marketing products/programs, an online marketplace, product sourcing and global contact center servicing.

Leadership

John Rowley

Co-Founder and Chief Executive Officer

Marcia Rowley

Co-Founder and Chief Operating Officer

John and Marcia Rowley, founders and former owners of International Cruise & Excursions, Inc. (ICE), are successful entrepreneurs who have created and supported large-scale loyalty and benefit programs for some of the world’s most respected brands.  Offering innovative B2B solutions in the travel, hospitality, retail and financial markets, their unique travel-based programs have helped engage and grow their partners' customer bases, transactions and revenue. Through John and Marcia’s vision, leadership and long-term partner relationships, they have connected their global supplier network directly with qualified consumers, injecting value and optimizing customer engagement for their key partner brands.

Driven to innovate and create differentiated products in the travel and leisure industry, the Rowleys, along with their technology partner, Ciprian Morar, founded ONE (Open Network Exchange). ONE’s mission is to deploy its next-generation technology platform and related solutions to provide business transformation products and services for leading global brands.

Ciprian Morar

Co-Founder and Chief Technology Officer

Ciprian Morar has an impressive career in technology platform design and development. Ciprian became an early employee of Expedia, leading design, technology, and product development across Europe as well as starting Expedia's Private Label business worldwide. Following the meteoric rise of Expedia, Ciprian consulted for Virgin Group, built and sold a travel tech company to Totalstay/JAC Travel and later founded Lateral Group, a global design & technology company made up of dreamers, inventors and software engineers who think differently in order to create, build and grow businesses. Ciprian joined ICE as Chief Technology Officer in 2018 where he led the architecture and redesign of its legacy technology platform and technology mergers and acquisitions. After leaving ICE he reconnected with the Rowleys and together they founded ONE. He is uniquely positioned to redefine the way technology products are built through rapid prototyping, experience design and software as an engineering practice with a focus on quality.

Laurie Bowden

Senior Vice President, Supplier Partnerships & Programs

As Senior Vice President of Supplier Partnerships & Programs, Laurie develops and builds strategic partnerships with our key accounts, including partners, vendors and suppliers, to drive growth for their businesses and for ONE. Laurie brings a demonstrated history of expertise in strategic partnerships, business development, account management, marketing and communications across multiple industries and organizations in the travel, hospitality, cruise, and financial industries. Before joining ONE, Laurie spent over 20 years in key executive management roles at ICE, where she honed her expertise in delivering white-label solutions that allow organizations to tap into the stored value that exists within their membership bases.

Morgan Hansill

Senior Vice President, Commercial Operations

As Senior Vice President of Commercial Operations, Morgan Hansill oversees all administrative and operational aspects of the business including product development, implementation, human resources and travel supplier relations.  He also partners with all departments including marketing, IT, legal and finance to ensure alignment on strategies, goals, and execution. Morgan brings nearly two decades of experience in operational leadership and executive management roles to ONE.  He previously held various operations, business development, and program management leadership positions within Resort Condominiums International (RCI).  Morgan’s most recent role prior to ONE, was as SVP and Country Manager of STA Travel, a global student and youth travel company where he oversaw all aspects of the STA Travel business in the U.S.

Marlene Reyes

Senior Vice President, Marketing & Business Development

As the leader of ONE’s consumer marketing and business development practices, Marlene is responsible for leading all B2B and B2C marketing initiatives with the mission to acquire, engage and retain customers and clients across all of ONE’s lines of business and partner programs. She brings 20+ years of marketing experience working in the travel and hospitality space, holding key leadership positions for Caesars Entertainment and MGM Resorts International. Marlene has spent her career focused on CRM strategies to grow company’s closed user groups and increase customer lifetime value. Prior to joining ONE, Marlene held several marketing leadership positions at ICE before transitioning into a Business Development leadership role.

Robert Bahlman

Chief Financial Officer

Bob brings over 30 years of financial planning experience and insights to ONE. After beginning his career with Kimberly-Clark Corporation in the consumer products business, Bob has spent the majority of his career in the travel industry.  As Senior Vice President and Chief Financial Officer, he played a key role during the startup and growth phase of the publicly traded Midwest Airlines, where he led the strategy development, aircraft procurement, information technology and financial teams. Bob also worked as financial consultant for the airline industry as part of a team at Ideaworks, Inc. until joining ICE as Vice President of Business Intelligence in 2014. 

Eva Jenner

Senior Vice President, Strategic Cruise Programs & Trade Relations

As Senior Vice President of Strategic Cruise Programs & Trade Relations, Eva is responsible for the development and management of cruise line and travel agency relationships and programs. Eva has over 15 years of experience in the travel industry leading complex sales, business development, operations and administrative teams. Prior to joining ONE, Eva held both sales and legal leadership roles in the cruise industry, including most recently as Vice President, Sales for Holland America Line and Seabourn.

Ryan Romero

Senior Vice President of Contact Centers

As the leader of ONE’s Global Contact Center Network Ryan is responsible for leading all sales, operations & service delivery teams across ONE’s Contact Centers. Beginning in 1997, Ryan started off as a contact center agent selling outbound long-distance packages for MCI WorldCom. From there he has held just about every position in a contact center from a coach to Chief Executive Officer. Prior to joining ONE, Ryan spent more than a decade with the largest outsourced contact center in the world leading operations & account management teams for some of the most admired brands. In 2007 he partnered with the pioneer of virtual agents to start work-at-home contact centers. Since that time, he has helped four different mid-market contact centers through various merger & acquisition exits.

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